Defective Parts & Returns
Product Return Process
Returns must be requested within 60 days of receipt. To initiate a return, contact a Customer Sales Representative for assistance via email.
All return requests are reviewed. After you submit a return request, a Customer Sales Representative will follow up with any additional questions. Approved returns will be issued an RMA confirmation email with further instructions; unapproved returns cannot be accepted at any TTI location. Items must be unused and in original packaging, unless there are product issues.
Information Needed to Initiate a Return
Please provide the following information to start your return process by email:
- TTI Account Number
- Purchase Order Number or Invoice Number
- Contact Information (name, phone, or email)
- Item(s) being returned (part numbers and quantities)
- Reason for return (incorrect item, damaged, defective, surplus, etc.)
Eligibility & Conditions for Returns
- Returns must be requested within 60 days of receipt
- Parts must be unused and in original sealed packaging
- Custom parts and those labeled NCNR (Non-Cancellable/Non-Returnable) on their part details page cannot be returned
Defective, Damaged, or Nonconforming Products
Immediately submit a return request via email to a Customer Sales Representative for defective, damaged, or nonconforming products. Please use the information listed above. If the return is approved, you will receive an RMA confirmation email.
- Include a description of the product issue
- Include photos of the product, packaging, and labels